Mello pulls reviews and comments from Google, Reddit, app stores and social media into one place, and shows you what to fix first.
Aruno StudioProfessional plan
Loved the storeGoogle review5.0Google48 new reviewsReddit12 new threads
Instagram31 new comments
Google“Staff went out of their way to help me”Thank you, Sarah! We'll pass this on to the Manchester team, they'll love it…PositiveApproveInstagram“Arrived a day early and beautifully packed”Love to hear it, Emily. Thanks for sharing the unboxing with us…PositiveApproveReddit“Checkout keeps failing on the app”Sorry about that, Marcus. A fix went out this morning, so it should…MixedApproveTrustpilot“Refund still missing after three weeks”That's not okay, Tom. I've escalated your refund and will update you…NegativeApproveTrustpilotRising“Still waiting on my refund after three weeks”128RedditSpiking“Payment fails at the very last step”64Trusted by
“We used to read reviews one site at a time. Now Mello tells us every Monday what to fix first, and our rating went from 3.9 to 4.6.”
Daniel Hayes
Head of Customer Experience @ Arcwell
Pricing
Start with one inbox for your reviews, then add themes, replies and social as you grow.
For local businesses keeping up with their reviews.
Billed monthly$468 billed yearly
Most popular
For growing brands listening across reviews and social.
Billed monthly$1,908 billed yearly
For companies with many locations, products or brands.
Billed monthly$7,668 billed yearly
FAQ
Where Mello finds feedback, how it ranks it and what your team stays in control of.
Google reviews, Trustpilot, Yelp, Tripadvisor, Amazon, the App Store and Google Play, plus Reddit, YouTube, X, Instagram, Facebook, TikTok and LinkedIn. You can also forward support tickets from Zendesk, Intercom or HubSpot.
Most teams connect their first sources in under 10 minutes. Mello imports up to a year of past reviews, so your first themes and trends are ready the same day.
Only if you want it to. Mello drafts each reply in your brand's voice, and your team reviews and sends it. You can turn on automatic replies for positive reviews once you trust the drafts.
It reads every review and comment, groups the ones about the same thing, such as late deliveries or a confusing checkout, and ranks each theme by how often it comes up and how unhappy people are.
Yes, on the Enterprise plan. Add competitors' public pages and see how their ratings and themes compare with yours over time.
You get 14 days of the Professional plan with every feature switched on. No credit card is needed, and your sources and history stay in your account if you subscribe.
Yes. Upgrade whenever you add sources or locations, and the new limits apply straight away. You can cancel before your next billing date without talking to sales.
